Here are the details of our policy:

Conditions

• To qualify for our money back guarantee, your purchase must have been made directly from theknotdr.com, and you must provide a valid proof of purchase.
• Our money back guarantee is valid for 14 days from the date of delivery receipt.
• You are responsible for the return shipping costs of the product. We recommend using a tracked service for returns, as we cannot be held liable for any lost shipments.
• We do not offer exchanges for change of mind.
• If a product is found to be faulty, it is covered under our returns policy. See details here.

Reserve Rights

We reserve the right to refuse the money back guarantee under the following circumstances:

• Insufficient feedback provided regarding the returned product.
• Repurchasing a product previously refunded under the money back guarantee
• The Knot Dr determines that a customer is excessively or disproportionately using the money back guarantee, or if there is evidence of abuse, whether fraudulent or otherwise. However, we always aim to exercise reasonableness in such decisions.

To Claim

To initiate a claim under our money back guarantee, please reach out to us via our contact form with the following information:

• Date of order
• Order number
• Email address used for the order
• Product name you are unsatisfied with
• Details of your dissatisfaction

Please allow up to 2 working days for us to respond to your claim.